Client Success Specialist
Company Overview:
Since 2003, TruPlace has been the leading provider in the vacation rental and real estate industries by enhancing property visuals to maximize revenue. Our diverse, yet customized suite of interactive floor plans, photography and virtual tour options are designed to showcase properties and elevate brands. We are a fun, hardworking group of people who live by our Core Values: Teamwork, Passion, Accountability, and Consistency.
Position Summary:
The Client Success Specialist is the first line of communication for our clients, providing information on our products and pricing, and providing services on virtual tours and photography orders. Candidates should expect high call and email volumes and possess the skills needed to multi-task, time manage, follow-up, and look for solutions interdependently with provided resources.
If you are accustomed to high-paced environments and not afraid to take on new challenges, then this full-time position is for you! Compensation is commensurate with experience; we offer subsidized group health and dental benefits as well as short-term disability coverage. We have seven paid holidays, and you begin accruing Paid Time Off starting on day one!
Key Responsibilities:
- Handling high volume calls and emails
- Scheduling photographers for appointments
- De-escalation and coordinating with team for follow-up
- Data entry
- Consultative product overview calls
- Information Capture of Potential Clients
Qualifications:
- Mandatory 2+ years customer service experience in a remote call center style environment
- Mandatory 2+ years in scheduling, booking, coordination, or similar experience
- Possesses our Core Values: Teamwork, Passion, Consistency, Accountability
- De-escalation training or experience is a HUGE plus
- Real estate experience is a HUGE plus
- Reliable and punctual with a strong work ethic
- Solution-oriented with strong problem-solving skills
- Proficient with Microsoft 365 programs
- Organized and detail-oriented, with great task organization
- Excellent communication skills, both written and verbal
- Has a good sense of humor and a positive attitude!
The Client Success Specialist role can be just the right fit for your career with TruPlace, or it can be the start of a new path of success. We look forward to hearing from you!