Client Success Specialist
TruPlace, Inc. is a leading national provider of visual marketing solutions for the real estate, vacation rental, and retirement community industries. We pride ourselves in providing excellent service to our clients, which sets us apart from our competition and we are looking for an amazing new teammate to come grow with us!
The Client Success Specialist is the first line of communication for our clients, consulting with clients and prospective clients on our products and pricing, processing orders, coordinating appointments, managing projects, and providing customization upon order completion. It requires a hardworking, accountable, passionate and organized individual who takes pride in their work to accomplish the daily workload of a CSS! We are a collaborative team where our culture is integral to our daily operations. There is certainly never a dull moment in the Client Success Department!
If you love real estate but aren't able to commit your evenings and weekends to the passion, have worked as an admin, virtual assistant, in a relationship-building, hospitality, or like-kind role, this may be the perfect fit for you! We help our clients sell and rent their properties by consulting, helping them buy what they need for each property, ensuring their visuals are amazing, and they have everything they need to grow their business. The relationship-building we do here in a B2B environment is so rewarding!
This is a full-time remote position with competitive compensation and benefits. Our core office hours are Monday through Friday from 8:30 a.m. to 5:30 p.m. EST.
This position requires a person who:
- Has a fully functional home office, with high-speed internet and computer with quiet work space.
- Has 2+ years customer service experience - have hospitality, restaurant, call center, sales, or other related fields of customer service/client facing experience? We’ll teach you the rest!
- Is very organized, detail-oriented, consistent, and eagerly taking on new tasks and responsibilities - lots of new things to learn all the time.
- Is able to work interdependently when given a specific assignment(s) - lots of autonomy once trained.
- Has Real Estate, Vacation Rental, Hospitality knowledge and/or experience (not required, but a HUGE plus!)
- Has excellent communication skills, both written and verbal - in a virtual world, this is a MUST!
- Has experience with a higher volume email and call-based workflow - any experience with high-touch, client-facing roles is also a plus.
- Has scheduling, coordination, dispatching, or similar experience, with strong multi-tasking skills.
- Is reliable and punctual with a strong work ethic.
- Has the ability and interest in learning new technical skills and programs.
- Has a good sense of humor and a positive attitude!
- Possesses our core values: Teamwork, Passion, Consistency, Accountability
Basic responsibilities include, but are not limited to:
- Assisting customers via telephone and email
- Product consultation
- Scheduling photographers for field appointments
- Implementation and onboarding of new clients and partners
- Project management
- Completing tour changes and making recommendations for best practices
- Daily and weekly collaborative team meetings
The Client Success role can be just the right fit for your career with TruPlace, or it can be the start of a new path of success. With a growing company, there is always room for internal growth. We look forward to hearing from you!