Client Success Specialist

TruPlace, Inc. is a leading national provider of visual marketing solutions for the real estate, vacation rental, and senior living industries. Celebrating our 20th year in business, our service is still what sets us apart from our competition. We are gearing up for our busiest time of year and are looking for a Client Success Specialist to join our amazing team!

The Client Success Specialist is the first line of communication, consulting with clients and prospects on our products and pricing, processing orders, and providing customization upon order completion. This full-time remote position requires an individual who is a good listener, accountable, passionate and organized, and one who takes pride in their work! We are a collaborative team where our culture is integral to our daily operations. There is certainly never a dull moment in the Client Success Department!

This position requires a person who:

  • Is available during our core business hours Monday through Friday 8:30AM to 5:30PM EST
  • Has a fully functional home office, with high-speed internet and computer with quiet work space
  • Has 2+ years customer service experience, preferably remote
  • Is very organized, detail-oriented, consistent, and eagerly taking on new tasks and responsibilities - lots of new things to learn all the time
  • Is able to work interdependently when given a specific assignment(s) - lots of autonomy once trained
  • Has real estate, hospitality knowledge and/or experience is not required, but a plus!
  • Has excellent communication skills, both written and verbal - in a virtual world, this is a MUST!
  • Has experience with a higher volume email and call-based workflow - any experience with high-touch, client-facing roles is also a plus
  • Has scheduling, coordination, dispatching, or similar experience, with strong multi-tasking skills
  • Is reliable and punctual with a strong work ethic
  • Has the ability and interest in learning new technical skills and programs
  • Has a good sense of humor and a positive attitude!
  • Possesses our core values: Teamwork, Passion, Consistency, Accountability

Basic responsibilities include, but are not limited to:

  • Assisting customers via telephone and email
  • Product consultation
  • Scheduling photographers for appointments
  • Implementation and onboarding of new clients
  • Project management
  • Completing tour changes and making recommendations for best practices
  • Daily and weekly collaborative team meetings

The Client Success role can be just the right fit for your career with TruPlace, or it can be the start of a new path of success. With a growing company, there is always room for internal growth. We look forward to hearing from you!