Client Success Specialist
TruPlace, Inc. is a leading national provider of visual marketing solutions for the real estate, vacation rental, and retirement community industries. We pride ourselves in providing excellent service to our clients, which sets us apart from our competition and we are looking for an amazing new teammate to come grow with us!
The Client Success Specialist is the first line of communication for our clients, consulting with clients and prospective clients on our products and pricing, processing orders, and providing customization upon order completion. It requires a hardworking, accountable, passionate and organized individual who takes pride in their work to accomplish the daily workload of a CSS! If you love the real estate industry, this is the perfect place to bring your passion and experience! We work with some of the most successful real estate professionals in the business and they rely on us to help them get what they need to focus on building their business and brand.
We are a collaborative team where our culture is integral to our daily operations. There is certainly never a dull moment in the Client Success Department!
This is a full-time remote position with competitive compensation and benefits. Our business hours are Monday through Friday from 8:30 a.m. to 5:30 p.m. EST.
This position requires a person who:
- Has a fully functional home office, with high-speed internet and computer with quiet work space.
- Has 2+ years customer service experience - although not required, the ideal candidate would possess real estate experience or passion and a love for the process! We will teach you the rest!
- Is very organized, detail-oriented, consistent, and eagerly taking on new tasks and responsibilities - lots of new things to learn all the time.
- Is able to work interdependently when given a specific assignment(s) - lots of autonomy once trained.
- Has Real Estate, Vacation Rental, Hospitality knowledge and/or experience (not required, but a HUGE plus!)
- Has excellent communication skills, both written and verbal - in a virtual world, this is a MUST!
- Has experience with a higher volume email and call-based workflow - any experience with high-touch, client-facing roles is also a plus.
- Has scheduling, coordination, dispatching, or similar experience, with strong multi-tasking skills.
- Is reliable and punctual with a strong work ethic.
- Has the ability and interest in learning new technical skills and programs.
- Has a good sense of humor and a positive attitude!
- Possesses our core values: Teamwork, Passion, Consistency, Accountability
Basic responsibilities include, but are not limited to:
- Assisting customers via telephone and email
- Listening to the needs of our clients
- Product consultation - no selling, but helping them buy what they need!
- Scheduling photographers for appointments
- Implementation and onboarding of new clients and partners
- Project management
- Completing tour changes and making recommendations for best practices
- Daily and weekly collaborative team meetings
The Client Success role can be just the right fit for your career with TruPlace, or it can be the start of a new path of success. With a growing company, there is always room for internal growth. We look forward to hearing from you!